RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return to issue a full refund, your item must be in the original condition that you received it, unused, unopened, unworn, undamaged, or unscratched, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unused and opened box will be subject to 10% return processing and restocking fees, and 15% return processing and restocking fees for used and opened products will be charged. 5% return processing and restocking fees will be charged on unused and unopened box. Returns must have a RMA (Return Merchandise Authorization) number in order for the return to be processed. After receiving and inspecting the returned products, additional deduction for any damaged parts during transit caused by unsecured return packing or by customer's misuse may be assessed if applicable on the refund process. Customers are responsible for return shipping fees.
To start a return, you need to contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a RMA number as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately within 24 hours from the time of delivery if the item is defective, damaged, has any missing parts or if you receive a wrong item so that we can evaluate the issue and make it right. A defective item must be reported within 5 business days from the date of delivery, and a full refund will be issued on condition that our service department has completed trouble shootings over the phone or via email with the customer and confirmed the item is a defect.
Exceptions / non-returnable items
Certain types of items cannot be returned, like parts such as twin gears, screen housing extractors, and splash guards are non-refundable after purchase. Accessories considered as 'normal wear and tear' are also subject to a non-refund after purchase (cleaning brushes, wooden pushers, silicone o-rings etc). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can ask for a replacement or make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.