RETURN & REFUND POLICY
We have a 30-day return policy, which means there is a 30 days window after receiving the item to be eligible to request a return.
Please kindly be advised that because the juicer is a high-value product, the quality of the juicer drastically goes down and loses its value too much after use. Due to the nature of the product, the loss is too big to handle, so the restocking fees are involved during the return process.
5% return processing and restocking fees will be charged on unused and unopened box. Unused and opened box will be subject to 10% return processing and restocking fees, and 15% return processing and restocking fees for used and opened products will be charged. Returns must have a RMA (Return Merchandise Authorization) number in order for the return to be processed. After receiving and inspecting the returned product, additional deduction for any damaged parts during transit caused by unsecured packing or by customer's misuse may be assessed, if applicable. Customers are responsible for return shipping fees.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, an RMA number will be sent as well as instructions on how and where to send the package. Items sent back to our facility without requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately within 24 hours from the time of delivery if there are defects, damage, have missing parts, and/or wrong item is sent so that we can evaluate the issue and make it right. A defective item must be reported within 5 business days from the date of delivery, and a full refund will be issued after a process of inspection and confirmation with our service department that the item is indeed a defect.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as parts like twin gears, housing filters, and splash guards. Parts are non-refundable after purchase. Accessories considered under "wear and tear" are also subject to a non-refund after purchase (includes cleaning brushes, wooden pushers, silicone o-ring, etc). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure a replacement is to return the item upon receiving, as soon as possible. Once the return is accepted, you can request for a replacement or make a separate purchase for a new item.
A notification will be sent once our facility has received and inspected the return, and let you know if the refund was approved or not. If approved, an automatic refund will be processed back to your original payment method. Please be kindly advised that it may take some time for the bank or credit card company to process the refund as well.